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Q: | How
does it work? |
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A: | The Clean-A-Can service comes
to your home every four weeks, the day immediately following
your regular trash collection day. This INCLUDES Saturday if your
collection day is on a Friday. (If concerned about HOA restrictions,
please see subsequent FAQ further down this page or call us for
more information).
For your convenience, even if the cans are up by the garage or
the side of the house that is fine. As long as they are reasonably
accessible to us we will roll them down to the street, and when
we are finished, return them to where they were located.
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Q: | How much does it
cost? |
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A: |
The
cost per cleaning works out to be between $6.15 and $7.00 per
cleaning when pre-paid annually, which equals
between $56.00 - $84.00 per can, PER YEAR, depending on the service
frequency in your area. Please click the
“Order
Service” link to see the specific service fees and service
frequency in your area.
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Q: | Do I have to pre-pay
for the entire year? |
^TOP |
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A: | No. We do have an option to pay
monthly, but the cost increases to about $9.00 per cleaning vs
about $6.15 per cleaning when prepaid annually. Since we still require an
annual subscription to the service, most of our customers pre-pay
for the year since it saves about 20%.
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Q: | Will you provide
a one-time cleaning? |
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A: | No, I am sorry we do not. This
is an annual subscription to a routine maintenance program which
allows us to keep the cost per cleaning as low as possible. And
the first cleaning usually takes several times longer than subsequent
maintenance cleanings.
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Q: | If I sign up, when
will you clean my cans? |
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A: | We will contact you when we receive
your order regarding the next service date in your neighborhood.
We will also send you a schedule of service dates as a reminder.
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Q: | Do I have to sign
up ALL of my trash cans? |
^TOP |
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A: | No. You tell us which of your
trash cans you want to put on the annual maintenance program.
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Q: | Can I alternate
or rotate cans each cleaning cycle? |
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A: | No. Each container has its own
identification and will be cleaned each service cycle.
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Q: | What happens if I
move out of a Clean-A-Can service area? |
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A: | If you relocate out of a Clean-A-Can
service area, we will pro-rate your service fees and refund you
accordingly.
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Q: | What if my HOA will
not allow my cans out past X:00 PM of trash
collection day...and certainly not the day after?
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^TOP |
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A: |
There are 2 possible solutions to this problem:
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Leave your cans up by the garage, the side of the house,
or anywhere where we can reasonably have access to them without
needing to walk inside an enclosure. We will return them to
that same spot when we finish our work.
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Please give us the contact information to the HOA Board and/or
Manager and we will discuss the situation with them to see
if we might be able to come up with a solution that can make
allowance for a possible exception during “Clean-A-Can service
day” . Many HOA’s work with us to best serve the residents
of the community. In fact, many HOA’s contract with us at
discounted rates to serve their entire community.
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Q: | What if my trash
cans have trash in them the day after my trash is picked up?
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^TOP |
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A: | Ideally your containers on the
cleaning program will be empty since we will make our best effort
to get to your home as early as possible the day immediately following
collection day. But if that is not possible, we would ask that
you please have the trash that must go in before we clean be in
a bag so we can easily remove it, clean your containers, and then
place the trash bag back into the container when our work is complete.
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Q: | What if I am away
and cannot have my empty trash cans available to you on my service
day?
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^TOP |
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A: | We will do whatever we can to
reschedule your service if at all possible. But as we grow and
have less time to deviate from each route’s 6 week cycle, this
may not be possible.
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Q: | If I miss
my service date because of my mistake, will you reschedule my
service day?
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^TOP |
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A: | Again, if at all possible we will.
But considering the volume of business that we have and the fact
that our trucks are scheduled in particular cities on particular
days, this may be impossible for us to do. Please see the
Clean-A-Can
Service Agreement for more details.
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Q: | What if you
miss my service date because of your mistake, e.g. an equipment
breakdown? |
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A: | In the rare event that we miss
your service date because of our error (see
Service
Agreement), we will reschedule your service date for a day
as soon as possible, or if that is not possible, we will credit
you for the missed cycle of service, i.e. extend your paid period
an extra service cycle at no cost to you.
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Q: | How will I know
when my cans have been cleaned and it is OK to bring them inside?
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^TOP |
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A: | Well, in addition to your trash
cans smelling good for a change, we do put an easily removable
“Sanitized” label sealing the lid so you know for sure it is OK
to bring your cans inside and not miss your service date.
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